Customer Complaints Procedure

LUXHUB is deploying its best efforts to meet your expectations when delivering its services. Should your expectations not be met, please contact us by mail or email:

LUXHUB S.A.

153-155D Rue du Kiem

L-8030 Strassen

Luxembourg

Email: info@luxhub.com

Please include in your message a brief description of the circumstances, your name, address, and other relevant contact details. We aim to deal with all complaints as soon as possible, within a period which shall not exceed ten (10) business days after receipt of the complaint, unless the answer itself is provided to you within this period. LUXHUB informs you of the follow-up of your complaint and seeks to gather and to investigate all relevant evidence and information on each complaint.

In this context, you will be informed of the name and contact details of the person in charge of your file, who will be your contact person throughout the internal handling process.

Moreover, we will also ensure that the concerns you raised with us are also used as an opportunity to improve our services and products.

If you are not satisfied with the response given, please contact LUXHUB’s management by mail at the following address:

LUXHUB S.A.

Chief Executive Officer

153-155D Rue du Kiem

L-8030 Strassen

Luxembourg

Email: compliance@luxhub.com

If you have not received an answer or a satisfactory answer within one (1) month from the date at which the complaint was sent to LUXHUB’s management, you can reach the Commission de Surveillance du Secteur Financier (CSSF) within the context of an out-of-court complaint resolution procedure.

The detailed procedure related to out-of-court complaint resolution by the CSSF can be found here: https://www.cssf.lu/en/customer-complaints/.